Privacy Policy

Information we handle

We may handle your name, email address, authentication and account information; organisation, membership and invitation information; subscription status and billing metadata; service usage and allowance records; questions, saved conversations and feedback; and technical, security and diagnostic information generated when the service is used.

Questions and saved conversations

Questions submitted to PropertyManagerAI and generated responses may be processed to provide the service and stored in your conversation history. Conversation transcripts are private to their creator by default. Organisation Owners and Administrators may receive aggregate team reporting but do not automatically receive another member's conversation transcript.

Do not include unnecessary personal, sensitive or confidential information about tenants, landlords or other individuals in questions submitted to PropertyManagerAI. Only enter contextual information reasonably necessary to obtain the tenancy information you need.

How we use information

We use information to provide tenancy responses and citations, authenticate users, administer accounts and organisation access, save conversations, manage allowances and subscriptions, process feedback, support and secure the service, detect misuse or fraud, improve reliability and fulfil legal obligations.

Authentication, cookies and browser storage

PropertyManagerAI uses Supabase authentication and essential cookies or browser storage to establish and maintain authenticated sessions, support account recovery and operate security-related workflows. Disabling essential cookies may prevent sign-in or other account functions from working.

Billing and payments

Stripe processes subscription payments and provides billing-management services. PropertyManagerAI stores billing metadata needed to associate an organisation with its Stripe customer and subscription, such as plan, status and Stripe reference identifiers. Complete card details are handled by Stripe rather than stored in the PropertyManagerAI application database.

AI processing

PropertyManagerAI uses OpenAI services to process questions, generate responses and support retrieval operations. Information sent for AI processing may include the question, relevant conversation context and retrieved tenancy source material. Avoid submitting information that is not reasonably necessary for the question.

Service providers and overseas processing

We use service providers to operate PropertyManagerAI, including Supabase for authentication and database services, OpenAI for AI processing, Stripe for payments and billing, and Vercel for application hosting. These providers may process or store information in Australia or other countries according to their infrastructure and terms. We may also disclose information where required by law or reasonably necessary to protect users, the service or others.

Security

We use access controls and other technical and organisational safeguards intended to protect information. Organisation and creator-level access rules limit access within the service. No internet service or storage system can be guaranteed completely secure, so you should also protect your login credentials and use care when submitting information.

Retention

We retain information for as long as reasonably needed to provide and secure the service, administer accounts and billing, resolve disputes, meet legal obligations and maintain appropriate business records. Retention may vary according to the type of information and why it is held.

Access and correction

You may request access to, or correction of, personal information we hold about you, subject to applicable law. We may need to verify your identity before responding.

Privacy enquiries and complaints

For a privacy question, access or correction request, or complaint, contact PropertyManagerAI at info@propertymanagerai.com.au. We will review the matter and respond as appropriate.

Changes to this policy

We may update this Privacy Policy as the service or applicable requirements change. The current version and its last-updated date will be published at propertymanagerai.com.au.